28th of December 2012 Author: Ava Jackuard
For some bingo players, contacting online support is an absolute joke. More often than not the representatives aren't even familiar with the promotions that they offer. Clicking on the Live Help button can send shivers up your spine before you even speak with anyone and often times the mere thought discourages us from doing so. Players want to deposit with an online bingo site that hires folks who know their head from their butt, right?
There will always be a time when we have a question, even at the best bingo site. Whether it's concerning a technical problem, depositing or withdrawing we may call upon the help desk. A time or two, I have almost been thankful that there wasn't a live chat option. Maybe if they researched my question a bit in an email they would be able to answer it. Maybe the reps just aren't as quick when put on the spot as we'd like.
I played at a bingo site and found myself questioning one of the terms. It wasn't clear to me so I contacted bingo customer support. The site representative asked which site I was questioning and once I answered, proceeded to tell me that it wasn't one of their sites. For a split second I thought I had lost my mind. Wait a minute, I said. I clicked the Live Chat button directly from the site and got you. Of course this is one of your sites. We resolved that and moved on to my question regarding withdrawals. The rep couldn't find the term and what she explained was contradictory to the terms and conditions on the site. I had to do the work myself and copy the portion I was referring to and paste it in the chat window. I was on hold for an eternity, got fed up and ended the chat session. Needless to say, there were no deposits made at that bingo site.
Unfortunately, that precious little story is probably familiar to most of you. I say, come on bingo support! Bingo players need you to know what site you are supporting and please, please, please be familiar with your terms. Please! This New Year's Eve I raise a glass to all the quality customer support out there. You are greatly appreciated.
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19th of September 2012
I'd do almost anything to not have to contact live support. Yes, they often are supporting more than one site. Sometimes it gets ridiculous if you are asking for free code bonuses and you end up talking to the same person for 3 different sites and a couple different codes. Crazy stuff.
I too have been burned by misinformation from live help. I don't know much that can be done because even if you have transcripts, if the info is wrong it isn't going to help you with your issue. They might apologize for the bad info but that's about it.
I prefer tickets for support, and after that email. When you send a ticket if you were an idiot and figured it out before getting a response you can just ignore your ticket instead of getting a crazy answer from live chat. You don't have to feel embarrassed or put on the spot with a ticket. And you can add comments and reopen the ticket if necessary.
I've noticed many sites are not answering their support emails. I am not sure why that is. It's very annoying to write a thoughtful email and get no response or just a canned one and then no answer to your inquiry.
What I hate the most is the phone calls. Doesn't matter why you call, you are going to get a salesperson trying to get you to deposit. I don't want to deposit I have an issue. Or a question. If I wanted to deposit I would have gone to the deposit page.
I don't hear well on the phone, especially these tiny things they have nowadays. I prefer text. I prefer to find my own answers before resorting to contacting support. There are a very few sites out there where I would gladly go to live chat. I agree the sites need to beef up that support and not depend on the chat hosts to figure things out for the players, which is what often happens.
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