What is today a multitasking company grounded firmly in the iLottery international business, Luxembourg based NeoGames was not always this versatile. The company started out in 2005 as a pioneer in the interactive Scratch Card gaming market, and went on to become one of the most crucial providers of the comprehensive 360Â° iLottery solutions available across multiple platforms, in addition to distributing over 200 million scratch cards in a single month. These are not the only areas of the gaming industry they excel at, however, as there is a small selection of slots and an entire range of Player Operational Services and back office management systems included in their portfolio. Almost an entire offering by this competent developer is distributed on their unique NeoSphere platform with the ability to support a vast number of concurrent users.
NeoGames focuses mostly on the soft gaming department, with the development of high-quality interactive products that have mass appeal and are distributed internationally. Due to their consistent efforts and a vast amount of experience collected over the years, the company has managed to build up a rich portfolio consisting of over 200 unique, online games aimed at a diverse target audience. Lottery and number games are their specialty and the main product that they are currently known for - players' interest is kept constant with both traditional and modern variations, Keno games and innovative concepts such as 'quick-play' and engaging side bet features.
The huge success they enjoy today is entirely owned to the interactive scratch cards that launched them to the top back when they were still rookies in the business - this offering is now one of the largest in the world rich in features, variety of patterns and branded names. With the small selection of low-risk slots with simple mechanics, NeoGames appeals to soft gamers, casuals and newcomers as well as Bingo enthusiasts who tend to engage this offering occasionally as side games. Just because the slots are simple and relatively harmless, doesn't mean they're not interesting and engaging as much as any other big-name title - you can find anything from single to 50-line slots, progressives and branded releases.
An all-encompassing and robust engine developed in-house and named NeoSphere is the main platform used by the company to distribute not only their own offering, but also integrated third party software with equal efficiency. Most importantly, the entire portfolio is optimized for a variety of operative systems and devices including mobile, and available for instant play thanks to the Flash Adobe and HTML5 technology that eliminate the need for downloads and browser plug-ins, while also allowing for a smooth cross-platform experience.
NeoGames takes great measures to maximize the player engagement aspect in each of their games, regardless of type and purpose. This is accomplished by incorporating innovative mechanics, plenty of variants and winning potential into the creative processes. Seamless functions, reliable performance and high-level of flexibility are standout features of their software.
Considering the fact that NeoGames are globally renowned and supply over 10 national lotteries with world-class content, it goes without saying their games must be routinely tested by for fairness by a third party company, in this case it is the Australian iTech Lab that certifies NeoGames software. Next to this, their operations are licensed and legally supervised by the gaming authority of Malta and the Alderney Gaming Control Commission. Players can rely on the highest security levels embedded into the NeoSphere platform. Their lottery customers, as well as online bingo and casino operators are provided comprehensive, operator controlled means to enforce limitations and maintain strict policies when it comes to both fraudulent and compulsive gaming behaviors. Being certified as level 1 PCI compliant means the company provides secure banking and payment solutions.
NeoGames follow the principles of the Proactive philosophy, meaning they focus their efforts into recognizing problems early on and approaching players even without players approaching them. Customer support team consists of dedicated, highly-trained agents proficient in the relevant languages and available 24 hours a day, all year around. Any questions and inquires will be answered in a timely manner and can be filed via e-mails, live chats and telephones at specific venues, or reaching out to the company directly via their general information e-mail: firstname.lastname@example.org, or Luxembourg headquarters phones: Tel +356 22 484 900, +356 22 484 900.
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